Nafasi za kazi TIGO tanzania

JOB TITLE:MFS Commercial Manager
JOB PURPOSE
You are resposnible to ensure that, MFS operations team, product development team and Key account team operate according to set targets and objectives, meeting monthly, quarterly and yearly revenue targets and ensuring the marketing outdoor budget is spent efficiently aligned to the revenue targets, always coordinating efforts with MFS Go To Market, MFS Risk and other tigo departments.
 THE WAY WE WORK
 You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
Key Responsibilities
CORE RESPONSIBILITIES
Operations
Meet SLA agreed to MFS Go To Market regarding agent creation, agent modification and commission payments.Meet SLA agreed with different departments at Tigo regarding salary payments through Tigo Pesa.Meet SLA agreed with finance, regarding stock allocation and reimbursement of e-moneyLiaise and support the technical team to manage platform performance, upgrades and other modifications.
Commercial
Deliver new Product/ processes for improved product performanceEnsure all revenue targets are met for Peer to Peer and Bill PaymentEnsure the subscriber acquisition is met by launching attractive commercial offersEnsure all relevant manager and coordinators in the product manager structure analyze commercial trends, understand actions to be taken and own the business they manage.Have full visibility and understanding of revenues and subscribers on daily basis for Peer to Peer, Bill Pay and the business as a whole as well as the costs the services generate.
Product Development
Deliver regionally and locally agreed developments on the platform with agreed timeframes.Liaise with consumer understand and call centre identifying new market driven platform requirements and implement the same.Provide findings and recommendations to enable continuous improvement and innovation
Position Requirements
QUALIFICATION AND EXPERIENCE
University degree, preferably in Business Administration, Commerce, Finance and EngineeringMBA or master preferably in FinanceA minimum of 5 years’ experienceDeep knowledge in financial services and/or payment and/or digital ecosystemsStrong MFS experienced candidate, the individual should have an intimate understanding of the daily operations of the MFS business.
 CORE COMPETENCIES
ExecutorTeam PlayerSignificant experience in a commercial role in a related industry – ideally within mobile financial services.Ability to implement commercial processes and procedures.Proven ability to undertake financial modelling and work with complex pricing/revenue models.
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"
Online Application, Click HERE

JOB AT TIGO TANZANIA-IT INFASTRACTURE ENGINEER

IT Infrastructure Engineer

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IT Infrastructure Engineer, you are responsible for recommending the architecture and specifications of Backup system, Servers and Storage to be utilized by all business or support applications. This  includes recommendation, installation, availability, proper performance (capacity management) and service continuity of Backup, servers and network storage.
You will also, be responsible for software updates for the backup system and security configurations of Operating Systems, and ensure availability of separate environments for production, testing and business continuity.

THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

• Install and configure new servers and storage as well as grant users and applications accesses when required.
• Diagnose and Identify problems that can affect service availability or performance.  Assure technical service for installed equipment
• Keep updated inventory of hardware, configurations, locations and purpose
• Ensure there is updated backup for Data and Image for all systems.
• Propose and recommend the architecture to be utilized in Tigo for Servers and Storage, define capacity expansions and requirements for new projects and applications.

Position Requirements

• University degree preferably in Information Technology- Systems / Computer Sciences-Engineering, Electronics/Telecommunications
• Certified CCNA, LINUX
• Knowledge in back up administration
• A minimum of 5 years related experience
• Ability to work under tight deadlines with minimum supervision
•  Fluent in English and Swahili Language both spoken and written

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Thursday, October 8, 2015 TIGO TANZANIA JOBS

Regional Sales Manager, Tanga

Ensure achievement of sales objectives in this region and correct implementation of company strategy through effective  coordination of distribution and activations to achieving above target revenue growth

Key Responsibilities

• Attain sales objectives as set in monthly KPI's and budget.
• Coordinate direct sales team in order to achieve objectives by applying approved procedures.
• Ensure correct implementation of sales and marketing strategies.
• Ensure effective training is given to assigned teams to perform effectively and competently.
• Actively seek innovative means to capturing new customers and retaining existing customers.
• Review and analyse daily and weekly sales reports of areas of assigned activators, distributors within region.
• Make periodic visits to assigned zonal territories, to ensure effective implementation of the company’s sales strategy.
• Follow up to ensure that assigned targets of distributor and sales supervisor by product are met.
• Generate necessary reports to assist payment of monthly commissions.
• Attend to customer queries at points of sale.
• Achieve Monthly gross activation targets
• Achieve Monthly revenue targets.
• Ensure stock points are efectively utilised as per purchase targets set.
• Directly manage distribution coordinators and activation coordinators.
• Monitor and audit dealer's sales activities.
• Backup responsible for the functions of position assigned in case of absence

Position Requirements

• 1-3 years sales management experience in FMCG, Telco.
• University degree in marketing/ business administration or related areas.
• Problem-solving and analytical skills
• Excellent oral and written communication skills
• Fluent in English and Swahili language

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2015 Tigo Digital Changemakers competition.

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Do you have an idea or initiative that uses digital tools or technology to improve communities and impact future generations? Tigo, in partnership with Reach for Change is proud to announce the Tigo Digital Changemakers competition. 2 winners will each recieve USD20,000 plus coaching and advisory support from Tigo and Reach for Change to develop their initiatives. Applications are now open! Apply today!
Important Dates
Application deadline:
25th October 2015
Decision on semi-finalists:
2nd-6th of November (preliminary date)
Concept Development Workshop (for semi-finalists):
Between the 13th of November and the 30th of November
Interviews:
Between 16th November and 27th of November
Jury (for finalists):
1st December 2015
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Jobs in Arusha at TIGO TANZANIA , 21 SEP 2015

Regional Account Coordinator, North Zone

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This role is responsible for agent recruitment, location identification & selection, management of freelancers and management of agent KPI targets in allocated region.

Key Responsibilities

• The Regional Account Co-ordinator (RAC) will identify areas along certain pre-defined criteria and through a process of selection make his / her recommendation to the Sales Manager in order to proceed to the next step of selling the business commercially to well suited agents.

 • The Regional Account Coordinator (RAC) will be responsible for ensuring that Sales Freelancers achieve the targets that are set for them for recruitment of agents on a regional basis.

• RAC will also ensure that that through his own efforts he recruits and contributes towards the regional agent recruitment goals initially in the pre-launch and thereafter in the post launch stages.

 • RAC will also be responsible to provide a consolidated monthly commission report to the  Sales Manager to ensure payment of Sales Force commissions.

• Agents will be trained on a bulk basis prior to activation. The RAC will be in a position to deliver training on product knowledge and KYC/AML to agents prior to launch and then on a need-to basis thereafter.

• The RAC will ensure that the agents receive all the tools they require for start-up (i.e. starter pack) and agents will have funded their e-money accounts in order to start.

• The RAC will ensure that all administrative issues pertaining to the agent including but not limited to contract signature, training, refresher training, supply of agent logbooks, supply of promotional and BTL materials as may be required are taken care of in a timely manner.

• The RAC will be the interface on the ground for Super Agents and Express Agents in his region.

Position Requirements

• University Degree in Business Administration, Marketing or related field

• At least 3-5 years working experience in Sales & Distribution

MFS Business Development Coordinator - Tigo Tanzania

You are responsible for designing, implementing, and sales of corporate products and services to key business partners. You need to understand Tanzania corporate environment and have key contacts that will ensure the proper sale and development of new financial solutions for our business partners.

Key Responsibilities

- Develop and implement cost effective, profitable initiatives which build a strong base of corporate customers within our mobile financial services unit.

- Design and implement products aimed at corporate clients

- Organizes corporate marketing strategies and provide support in the promotional events and patronages within corporate customers

- Prepares reports on for he performance and goals of all corporate products and services every month

- Lead the implementation and follow up on the  performance of  corporate products

Position Requirements

- Business Administration, Marketing, Commercial Engineering Marketing
- 3 years experience in marketing or financial positions preferably in Fast Moving Consumer Goods Company
- Innovative and with proven track records in product development
- Proficiency with the MS Office Suite including Microsoft Word, Excel and Power Point
- Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills.

MFS Business Development Coordinator

Head of Loyalty and Lifetime value at Tigo Tanzania

To drive customer loyalty, focusing on enriching customer experience at each stage of lifecycle to derive better value for customer as well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy.
This role is responsible for reduction in customer and revenue churn; increase in ARPU and penetration by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo.

Key Responsibilities

• Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap

• Reduce churn by means of predictive analytics and reactive churn control mechanisms

• Increase primary SIM  penetration in Tigo’s subscriber base by enhancing days of usage, thereby increasing wallet share

• Develop and deploy upsell and cross selling campaigns efficiently, to increase ARPU, especially for the bottom of the pyramid customers

• Develop a customer lifecycle management program, deploy tactical interventions to focus on each stage of customer lifecycle

• Use innovative loyalty tools to increase longevity of customers, incentivizing loyal and high value customers

• Partner with Sales & Distribution and Customer Operations team to enhance quality of customer acquisition

• Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction

• Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo

• Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap

Position Requirements

• 5 - 7 years of proven experience in customer analytics or managing billing/provisioning platforms, ideally in the telecommunications industry; with experience or potential for a commercial / sales role.

• Alternatively, 5+ years of proven experience in telemarketing, customer operations or sales oriented operations, in businesses with a strong consumer and technology focus.

• Proven experience in roles with highly analytical / data intensive components.

• Experience managing people, building teams and developing new capabilities.

• University degree in Science, Business administration or Information Technology / Telecommunications related areas.

• MBA or Master in Science is desired.

• Proficiency with the MS Office Suite including Microsoft Word, Excel, Power point. Proficiency in SQL, SPSS or other data analytics tools is a plus.

Head of Loyalty and Lifetime value

Executive Assistant Job at TIGO

JOB PURPOSE
An exciting career opportunity has arisen for an Executive Assistant to provide efficient proactive and responsive administration to two Millicom executives. This is a London-based role and fantastic opportunity for someone looking to interface at all levels of management and employees, locally and internationally. The role is both varied and specialised, and will involve the performance of ongoing complex general and day-to-day administrative assignments, which is critical to the success of our business.

THE WAY WE WORK
You are open-minded, passionate and the way you work energises others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

CORE RESPONSIBILITIES
• Complex diary management for two executives; organising internal/external meetings and conference calls, booking meeting rooms and organising refreshments as necessary
• Acting as a point of contact and communication channel for internal and external stakeholders
• Organising regular local travel, extensive international travel and booking accommodation. Preparing itineraries and organising visas as required.
• Screening telephone calls and taking messages as necessary, dealing with enquiries and requests via email or telephone.
• Management of department travel approvals process and accurate collection/submission of expenses
• Identifying urgent actions that need prioritising and ensuring effective follow up
• Ensuring sensitive company information is dealt with discreetly and kept confidential at all times.
• Dealing with any ad-hoc requests.

Position Requirements

QUALIFICATIONS AND EXPERIENCE
• Relevant qualification
• Experience in a corporate, international environment in a similar role
• Experience of supporting complex teams with multiple stakeholders
• Experience offering executive administrative support and managing complex diaries
CORE COMPETENCIES
• Excellent communication (both written and verbal) and interpersonal skills
• Ability to liaise with people at all levels within a dynamic Company and key external stakeholders
• Ability to take initiatives, prioritise and maintain confidentiality
• Positive, proactive and dynamic attitude, especially when dealing with unusual tasks
• Strong attention to detail with the ability to work in a fast-paced environment, changing priorities and challenging deadlines
• Self-starter with integrity, maturity and the ability to multitask
• Significant experience using Microsoft programmes, especially Outlook, Word, PowerPoint and Excel
• Highly organised and able to adapt to different cultures
• Able to think logically, establish procedure and follow through with a task until completion
• Excellent diary and project management skills
• Able to calmly and efficiently deal with multiple high priority demands from two business leaders
• Comfortable working under pressure, managing time, setting priorities and meeting deadlines
• Solid English language skills.
• Knowledge of French and Spanish considered as an advantage
• Able to take initiative and work independently on projects/tasks
• Able to devise own methods, approach and procedures in fulfilling assignments

Executive Assistant

new job: Head of Targeted Sales Job at TIGO Tanzania

Responsible for the full operation of the Targeted Sales department, from the identification and testing of targeted offers to the scale up and execution of the campaigns across multiple channels. This includes managing a pipeline of offer ideas for testing, the set-up and execution of test offers, prioritization and execution of roll out offers and the evaluation of test and roll-out campaigns. It also includes building capabilities in terms of campaign management systems, their integrations with other mobile platforms to improve offer implementation and execution, and the analytics/targeting capabilities of the team.
This role is also responsible for defining and managing the department’s financial objectives and budget, and for the training and personal development of the Targeted Sales team, including the Tele Marketing (call center) team.

Key Responsibilities

• Define, together with the Head of Commercial, the targeted sales objectives and strategy

• Manage the Targeted Sales team (including the Telemarketing team)

• Work with the team to build targeted sales capabilities in terms of customer information, analytics, systems, telemarketing processes, offer implementation, etc.

• Manage and drive the identification of new offers ideas, including the coordination of brainstorming meetings, to ensure proper input is captured from all stakeholders in the company, and all ideas to be tested are scheduled and implemented.

• Lead the implementation phase of each offer/ service/ product to be tested.

• Manage the tracking of test campaign results and the analysis for targeting offers.

• Ensure all roll-out offers are configured, pre-tested and verified, and ensure proper execution of offers through all the channels, before opening offers to the specified target groups.

• Support offer execution, tracking and improvement of the telemarketing channel, including also training and setting of variable incentives for the team.

• Manage the tracking of roll-out campaign results and the financial impact analysis for the targeted offers.

• Take initiatives to ensure a higher take rate for the implemented offers

• Ensure an offer library is built and updated with all test and roll-out offers

• Coordinate the departments interactions with other departments and stakeholders (global and local)

• Evaluate and report Targeted Sales performance KPIS to the management.

•Conduct any other tasks assigned by the manager

Position Requirements

• 5-7 years of proven experience in customer analytics or managing billing/provisioning platforms, ideally in the telecommunications industry; with experience or potential for a commercial / sales role.
• Alternatively, 5+ years of proven experience in telemarketing, customer operations or sales oriented operations, in businesses with a strong consumer and technology focus.
• Proven experience in roles with highly analytical / data intensive components.
• Experience managing people, building teams and developing new capabilities.
• University degree in Science, Business administration or Information Technology / Telecommunications related areas.
• MBA or Master in Science is desired.
• Proficiency with the MS Office Suite including Microsoft Word, Excel, Power point. Proficiency in SQL, SPSS or other data analytics tools is a plus.

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