ICT SUPPORT OFFICER , Tanzania Postal Bank (TPB)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized ICT Support Officer (1 position) to join the Technology and Operations team. The work station is Dar es Salaam.

Reporting Line: Chief Manager Application Support and Operations
Locations: Dar es salaam
Work Schedule: As per TPB Staff regulations
Division: ICT
Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

Assist to maintain dynamic Network and its hardware configuration database by collecting, adding, removing or updating approved configuration unit changes (PCs, Printers, Servers, modems, wireless terminals, etc.) and maintaining documentation of new and existing network infrastructure.

Assist maintenance of data centre resources as a result of reducing server risk by identifying, quantifying, documenting and escalating issues that may lead to Data centre non-availability.

Support working with vendors, service providers and other technology groups to resolve problems;

Provide support to Help-Desk and other support officers on LAN/WAN, servers, PCs, printers, scanners, availability calls.

Providing the support for domain administration tasks as required by the bank’s security policies, performance requirements and industrial best practices.

Assist and support of appropriate server backup methodologies and technologies.

Participate in ensuring high availability of production IBM infrastructure and servers by direct use of and implementation of various IBM technologies and supporting methodologies.

To assist in the development and implementation of system policies, procedures, standards and controls to ensure data accuracy and security that they comply with the legal and regulatory requirements.

To ensure that TPB ICT complies with existing ICT-Policies, procedures and processes requirements and embed Risk Management principles within its operations.

Work with other Directorates and section within ICT to facilitate preparation and simulation of disaster recovery action plan for Business Continuity on hardware, software and networks’ availability as well as other systems that depend on them.

To provide adequate support in the maintenance of the network infrastructure.

To support routine ICT tasks including Night Processing, systems’ users access administration, regular ICT maintenance services and Standby Support.

Assist in maintaining and providing support to the DRS systems that are operational and available.
Assist in implementation and support of power systems to make sure that the data centre and DRS system can be supported by the power standby system (UPS) within a certain time period which allows graceful shutdown of servers and peripherals to avoid damages during power outages.

Assist in implementation and support of security systems at both data centres and branches these include CCTV, intruder alarms, access controllers physically and logically, should assure that at all times they are working and provides reports when needed.

Contribute to Risk (fraud) identification and mitigation methods by following Risk and ICT standards and practices for risk management
Recommend ICT cost reduction strategies by analysing IT service cost structures.

To provide training to staff in use of network services, e-mail, internet, VoIP and other administrative systems.

To do any other job as may be assigned from time to time.

CONTRIBUTES TO

Customer satisfaction as a result of high systems availability

Business growth and profitability ad evidenced by attaining budget figures on revenue

Improve operational costs by supporting systems for stability, robust and high efficient systems

Minimization of fraud and risks as a result of secure systems.

KEY PERFORMANCE INDICATORS

Individual Performance Agreements with all staff within the division No network outage due to inadequate administration of the system. High ICT services availability to end users and customers

Centralized management of infrastructure security (Domain controller) Efficient networks and systems and highly available to users
Efficient network hardware and software deployment and maintenance Efficient hardware and software upgrades and updates

Mitigation of critical risks such as failure of business continuity, security bleach, virus outbreak and infrastructure support

Time preparations and submission of all appropriate reports A higher performing division

EXPERIENCE AND KNOWLEDGE REQUIRED:

Education:

Bachelor’s degree/Advanced Diploma in Computer Science, Information Technology and Telecommunication .

Experience:

 3-5 years of experience in ICT field, sold experience in network systems installation, configuration and support
 Experience of working with Linus/UNIX, MS-Windows Servers and workstations environments and office automation applications
 Added skills and certifications MCSE and Linux, CCNA skills/Attributes
 Strong leadership and people management skills
 Strong technical skills in hardware and software
 Prioritize tasks and organization
 Can work independent at minimal supervision
 Adherence to the regulations and company policies
 Team player.

The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to:  recruitment@postalbank.co.tz. Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management. If you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

Please forward your applications before July 22nd  ,2014

BANKING OPERATIONS OFFICER , Tanzania Postal Bank (TPB)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Banking Operations Officer (1 position) to join Directorate of Technology and Operations based in Sengerema.

JOB SUMMARY:

Banking Operations Officer will be responsible for serving customers effectively, maintain competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.

Reporting Line: Directly to Branch Finance Officer

Locations: Sengerema Mini Branch
W ork Schedule: As per TPB Staff regulations
Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

 Guide prospective customers who come over the counter for inquiries.

 Coordinate all counter activities while ensuring that quality service is provided to customers.
 Receive Cash and Cheque deposits
 Posting Transactions
 Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
 Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
 Handle Foreign Exchange Transactions
 Cross sell Banks Products to Customers
 Affixing photographs in new/continuation customer pass books
 Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
 Any other duties as may be assigned by Supervisor/BFO from time to time.
 Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
 Report Suspicious Transactions
 Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
 Issue new passbooks and ID cards to new customers.

 Scrutinizing and short casting customers passbooks before making payment on customer’s accounts

 Computing and charging commissions, interest and all other bank charges on customers.

 Fill delivery notes/registers for items moved from one office to another by post of dispatch.
 Balancing teller’s cash at the closure of business daily.
 Check and sign back-office entries raised by the respective clerks/tellers.
 Prepare Bank reconciliation statement timely and accurately.
 Reconcile and clear all suspended transactions
 Filing/bundling records for safe keeping in the record rooms.

KEY RESULTS AREA:

Customer Satisfaction

Individual Productivity and Turnaround time Minimum Cash Differences
Accuracy of Transactions Postings

KEY RELATIONSHIPS

 Internal: All TPB Staff

 External: Regulators/ Customers/Clients

EXPERIENCE AND KNOWLEDGE REQUIRED

EDUCATION: Bachelor degree/Advance diploma in Banking, Economics,
commerce, Business Administration, Finance or Accounting
EXPERIENCE: from any recognized  University or Institute
At least 1-3 year of relevant Banking experience

Working knowledge of Equinox Functionality

SKILLS / ATTRIBUTES:   Strong leadership & people management skills

Prioritize Tasks Team player

Applicants are invited to submit their Curriculum Vitae and Application Letter (indicating the position title in the subject heading) via e-mail to:  recruitment@postalbank.co.tz . Applications via other methods will not be considered. If you are not contacted by Tanzania Postal Bank within seven days after the deadline, consider your application was unsuccessful. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

Applicants need to submit only the Curriculum Vitae (CV) and the Letter of Applications indicating the Job advertised. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

Please forw ard your applications before 23rd July 2014

CREDIT OFFICERS , Tanzania Postal Bank (TPB)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Credit Officers (2 positions) to join Credit Team.

JOB SUMMARY

The Credit Officer will be responsible for appraising all types of loans, carrying out effective and efficient loan follow up/monitoring with a view to maintain a growing and quality loan portfolio. S/he should also be responsible for supervising the appraisal of applications as compiled by subordinates.

Reporting Line: To Credit Manager

Locations: Dar es Salaam, Mwanza

Work Schedule: As per TPB Staff regulations

Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

 Appraise credit applications for review by Branch Manager before submitting to Branch Credit Committee.
 Advising loan applicants on fate of applications, terms and conditions of approvals.
 Reviewing and consolidating reports and submitting consequential reports to Branch Manager.

 Monitor repayments of disbursed loans and recommend to the Branch Manager appropriate recovery measures against defaulters.
 Reviewing and classifying portfolio on weekly basis and submit the report to Branch Manager.

 Attend any other duties as may be assigned by the Credit Manager.

Key Performance Indicators:

 Customer Satisfaction

 Individual Productivity and Turnaround time

 Minimum Cash Differences

 Timely Validation of Transactions

KEY RELATIONSHIPS

 Internal: TPB Staff

 External: Regulators, Clients,Consultants

AUTHORITY LEVELS

As set down in TPB’s policy and procedures for a position at a Credit Officer

EXPERIENCE AND KNOWLEDGE REQUIRED

 Education: Bachelor’s degree in Economics, Commerce, Business Administration, Accounting, Finance, banking or other related discipline

Experience:  Experience of at least 2 years as a Credit Officer

Skills / Attributes: High level of integrity. Must be keen on details.

Excellent communication and report writing skills. Ability to work under pressure and minimal supervision. Personable and able to relate to people at all levels. Effective negotiation with customers

Applicants are invited to submit their Curriculum Vitae and Application Letter (indicating the position title in the subject heading) via e-mail to:  recruitment@postalbank.co.tz . Applications via other methods will not be considered. If you are not contacted by Tanzania Postal Bank within seven days after the deadline, consider your application was unsuccessful. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

Applicants need to submit only the Curriculum Vitae (CV) and the Letter of Applications indicating the Job advertised and the region of preference. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

Please forw ard your applications before 23rd July 2014