1. To ensure TTCL fully complies with the National ICT Backbone
management and operations obligations as outlined in the signed
Memorandum of Understanding with the Government 2. To ensure actual
customers’ needs and future demand forecasts are established with the
view to properly plan capacity requirements, draw sales targets and
revenue projections.3. To ensure strategies for acquisition and
retention of the National ICT Backbone customers are developed and
implemented with the view to maximize the backbone’s capacity
utilization and meet the revenue targets as per the signed Memorandum of
Understanding4. To ensure sales plans and strategies to market the
National ICT capacity are developed, disseminated and timely implemented
in line with the Government’s interests and other stakeholders’
expectations.5. To ensure capacity utilization and service level
agreements signed with National ICT Backbone customers and other
stakeholders are adhered to and properly kept. 6. To ensure distribution
channels for the National ICT Backbone usage are established,
operationalize and communicated to all stakeholders.7. To ensure the
National ICT customers are timely and accurately billed and the bills
are settled as per the agreed terms prescribed in the Capacity Reference
Offer.8. To ensure the National ICT investment and operational costs
across the company in terms of materials and human capital are tracked
down properly and recorded as per established terms and guidelines for
Accounts Separation. 9. To build and sustain good relationships with the
National ICT Backbone customers and ensure their business issues
including faults clearance and billing disputes are timely resolved10.
To ensure existence of performance capabilities within the department
and employees are actively involved in continuous learning and
development to enable National ICT department meet the current and
anticipated human resources performance requirements.11. To timely
report to the Senior Management Team and or the Government the high
level National ICT Backbone issues and information that need to be
reported to the Government and other stakeholder for attention and or
decision. 12. To practice transparency and sound business culture that
fosters TTCL’s corporate values, accountability, and good governance at
all levels of National ICT operations.13. To provide National ICT
Backbone inputs worth to be incorporated in TTCL’s corporate planning
processes and develop departmental functional plans that support
realization of National ICT overall objectives.14. To be accountable for
the performance of employees under the department including setting
performance objectives, targets, conducting regular performance reviews
and feedbacks, and mentoring to maximize employees’ job satisfaction.15.
To monitor and control costs and expenses and ensure efficient
utilization, management and security of resources under the National ICT
Backbone department.16. To implement and exercise delegated authorities
and any other instructions and directives as may be issued by Executive
Management from time to time.
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