• To develop and evolve customer plans that focus on generating new and
protecting existing revenue in accordance with the company marketing
plans.
• Ensure proper maintenance of customer documentations and records including sales data and monthly bills.
• Conducting Market Intelligence with respect to Competitors’ Carrier
activities as directed by sales team’s research requirements e.g. launch
of new products, tariffs, termination rates, customer base etc.
• Debt management of respective Accounts under her/his portfolio with guidance of Company’s credit policy.
• To serve as the main communication link with the Company for
respective accounts including receiving problems/complaints regarding
breakdown/service outage, poor quality of service and channel them to
appropriate parties for execution.
• Provides first hand support to all non-mobile customers, Intelsat
local customers, lease facilities customers in regards of service
availability, delivery of monthly bills and collection of payments for
outstanding dues.
• To develop and evolve customer account plans, and sales plans focused on generating new and protecting existing revenue.
• Coordination and preparations of inputs for invoices preparations in
the system for payments and account settlements for both national and
international.
• Ensure credit verification and regular observation of terms and
conditions for invoicing, payment & provide respective reports
regularly.
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